Anonymous
map-marker Adelaide Cbd, South Australia

I appiyed for aoa

I'm angry I put in for a loan sent $150 for tax and I haven't heard from them for 3 days now sent messages but no reply at all that's really bad been scammed lost $150 NOT HAPPY
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User's recommendation: Don't go with Lending Point

Anonymous
map-marker La Quinta, California

Billing

LendingPoint - Billing
I paid off my account two months ago. I was billed on auto pay $816.49. I had to call my bank and have them put a stop payment on the auto pay. They charged me $30. I would like my debit card to be refunded the $30. Im attaching a picture of the charge. This occurred on 1/5/24.
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Susan W Lcc

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Verified Reviewer

Pissed off customer

I called them and told them that they didn't need to call me cos I live in Phoenix Arizona and not South carolina and he told me to stop yelling!! So first of all calling me at 7:30am and I don't appreciate it!

Then he said *** you and hung up on me! This is supposedly a company! I wouldn't deal with this company and when I called them back and told them that I didn't appreciate being told to go *** myself! Then the dumb *** said it again!

This company needs to be removed!!

And it's definitely not customer service!! Then I filed a complaint with the better business bureau!!DONT BOTHER WITH THIS COMPANY

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Preferred solution: NOTHING BUT THEY CAN KISS MY ***

1 comment
Guest

The BBB is a joke and has no power to enforce anything. Lending point would rather not call you in either state at any time. If you want the calls to stop, pay your loan.

Resolved
Barbara B Rzz

Resolved: Tried to connect.. unable to connect

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Updated by user Dec 07, 2023

Company fixed the issue and I have been provided with apology. It was miscommunications.

Original review Nov 07, 2023
Received phone text saying I was approved. Tried to call back to confirm but unable to speak with anyone.
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Preferred solution: Did I get approved?

Anonymous
map-marker Sacramento, California

Check status of my claim

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It took me calling on 2 separate occasions to get my refund from money that was taken from my account inadvertently. During the first call i was told that the issue was expeditated and would be corrected by the end of the week. I called back on Friday (end of the week) only to find that the issue was never processed. It took from 11/21/23 to 12/5/23 to return my money. This is unacceptable. Gloria Monroe
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Frank H Zcc

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Verified Reviewer

Borrow some money and refinance

I have excellent payment with lending point and I also refinanced my loan with them a couple of times. I need a very small loan and wanted to refinance my present loan to deal with emergency and was denied.
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Preferred solution: Refinancing

Anonymous
map-marker Madison, Tennessee

Loan questions

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They took care of my issue promptly. I really appreciate the way they worked to handle my issue and help me with what I needed.
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Anonymous
map-marker Los Angeles, California

Complaint

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No response for fraud alert. So I called back. Rep was friendly and took care of it. Glad it was resolved
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Avril Okc

Problem

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Fake number for help desk dont want to help there customers making you type 100 symbols just to try to get to the next step
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Preferred solution: Talk to a real person about my problem with yall

User's recommendation: Don’t use them

Leroy P Nho

Unable to log in the account to make payments

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In the past 3 months I was not able to get a hold of someone or able to log in on the website. Right Now I am on the phone for 25 min and haven't got a representative.
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Cons:
  • Unreliable

Preferred solution: Get a Representative on the phone to assist further to get my account to be paid.

Nancy H Wvd

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Verified Reviewer
| map-marker Johnston, Iowa

Poor service!

Ive been holding for over 30 mins! Its not been this long to wait to talk to someone! Ive been a customer for over a yr, never been this disappointed,the last 2 payments been late coming out of my bank acct. whats going on, on your endVery dissappointed! Keep saying someone will be wth me, Ive never had to wait this long to talk to someone, poor service
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Anonymous
map-marker Brentwood, Tennessee

Delay in posting Pay Off

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Fed ex'd a cashier's check for payoff; So far has taken more than 7 bus days after routing confirmed receipt!! Slackers!!!
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User's recommendation: avoid

Anonymous
map-marker North Charleston, South Carolina

I needed my payment change

I needed my payment change to the third Wednesday of the month because that is went my retirement check come in my account.
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KathleenJoann S

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Verified Reviewer
| map-marker Kennesaw, Georgia

False lending information

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Leading you on and then ghost you and will north answer your calls or emails.This is not right how the handled my case/application process!! I signed a contract agreement, sent a voided check and bank statements with proof of employment and home owner ship. I have email stating the loan would be funded within 48 hours. Then nothing. I have requested why I was denied in writing and they will not responded
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Pros:
  • Easy to find on the internet
Cons:
  • Gather personal information
  • No integrity
  • No follow through

Preferred solution: Apology

User's recommendation: Deceptive Lending Practices.

Anijah Dwb
map-marker Greensburg, Pennsylvania

Pay off

No complaints. LendingPoint has been awesome and provided excellent customer service. I would use LendingPoint again and highly recommend their services.
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User's recommendation: Highly Recommend

Anonymous
map-marker Abu Dhabi, Abu Dhabi

Inquiry regarding loan transfer

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There is an agent who is processing the loan, but he asked me to pay 200 dirhams for processing but he informed me last minute that i need to pay another 500aed and he wants it via bitcoin. Scam,
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